Is it okay to pay online with debit or credit card?
Yes, it's safe to shop online with your card. Please follow this instructions.
Is my personal information kept private?
What if the item I am interested in is sold out?
Our items tend to sell out very quickly and are not restocked. However, please email our customer service team at firstname.lastname@example.org with the item/s you were interested in and we can double check our stock levels.
My order not process, what do I do?
If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing. We recommend contacting your bank and letting them know you are making an international purchase. If the error message keeps re-occurring, please email our customer service team at email@example.com.
I have received the wrong item, what do I do?
Please contact our customer service team at firstname.lastname@example.org directly within 3 days from receiving the item, so we can solve the issue.